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Welcome to CharmSpeed |
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F.A.Q.  |
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Product Information Payment Information Shipping & Customer info. Returns Policy Order Modification Order Tracking
We specialize in popular lifestyle products such as Jewelry, Accessories and ornament products from various exotic countries within What is the quality of your products? We make sure that every product we sell is individually handpicked to ensure the high standard of quality our customers expect of us. We also make sure to scout various markets and community for the best prices of individual products so as to pass on the savings to our customers. How do you prevent accidental damages to your products during delivery? All solid products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In the rare event that you encounter goods damage, you may check our Returns Policy. How often is your website updated with new products? We try to update our website with new products almost constantly. You can keep up with our new products by visiting our site from time to time by checking out our What’s New sections available in every category.
Check out: www.paypal.com Shipping & Customer info. - Back to top If the order is over $20, please feel The best way to arrange for an exchange is to contact our staff who will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us. What if my package is damaged or has a manufacturing defect? All solid products are carefully wrapped with utmost care to ensure a safe delivery to their destination. In the rare event that you encounter goods damage, you may contact our staff for assistance. What is your address for returns or exchanges? We usually advice customer to contact our staff before sending items back to us, as there may be times when we can help you avoid unnecessary costs of sending your items back to us. We'll tell you the best way to handle your returns or exchanges and what you can expect from our end. Who pays for shipping exchange or return items back to charmspeed.com? In a normal event, the customer will be responsible for shipping their items back to us, whereas we shall be responsible for re-shipping exchange items back to you. Thus, we suggest you make careful selections before you finalize your order. You will be eligible for a refund claim within 45 days from the date you placed your order. For refunds, we will issue you an immediate refund of the value of your returned goods minus 10% re-stocking fee. Why do I have to pay a 10% re-stocking fee for refunds? You may only cancel an order prior to it being shipped out. A deduction of bank service fee will be imposed for cancelled orders to offset the charges of online credit card payment gateways. We shall not be able to process a cancellation once your order has been shipped out. We will email you immediately. You will also receive email from us in about 4-7 business days to inform you of the status of your order. Please ensure that you are using your correct email account to view your email. I haven't received any information about the status of my latest order. Is there a problem? You should have received an acknowledgement approximately the status of your order in about 4-7 business days after you had placed your order. This message will inform you whether your package has been dispatched or of available options in the rare event that your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgement email directed to you. I received your message that my goods had been shipped out. I still haven't received my package within the time you specified. What's wrong? We usually need 4-7 working days to process your order before it is shipped out. Once it's shipped, it will take another 7-10 working days for your package to arrive at its shipping address. Packages on express deliveries will take about 3-5 working days in shipping time to reach the recipient. In the rare event that the recipient faces unexpected delays in receiving our products, this could be due to a customs holdup. These holdups are usually temporary before the goods are re-released to the recipient. The holdups are part of random checks conducted by customs staff to ensure that packages originating from overseas do not contain harmful ammunitions or chemical products. Please allow a grace-waiting period of about 1 week if there happen to be cases of such unusual delays. After which, you can always contact us again for help.
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to buy anything you like.There is no need for you to pay the delivery cost. Instead, we will defray it for our customers.If the order is below $20 , you need pay $7.5 for aditional delivery fee. charmspeed.com usually delivers products via Standard International Air Parcel. This is a 15 day service to global destinations, so you can usually expect deliveries to reach you within three weeks, AFTER the time of dispatch. We also offer 3-7days EMS Express Service for an extra fee. .|
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